The Front Office Service Ambassador (Receptionist) position at Vineyard, Oude Werf and Stellenbosch Hotels by Petousis presents an excellent hospitality career opportunity for 2026. Located in the heart of Stellenbosch, Western Cape, this full-time role is ideal for individuals who are passionate about customer service, guest relations, and professional hotel operations. The position forms part of a reputable hotel group known for delivering high-quality hospitality experiences and maintaining strong service standards.
This vacancy is suitable for candidates who enjoy working with people, thrive in a fast-paced environment, and are committed to creating memorable guest experiences. As the first point of contact for hotel guests, the Front Office Service Ambassador plays a critical role in representing the hotel’s image, values, and service culture.
Job Overview
The Front Office Service Ambassador, commonly referred to as a Receptionist, is responsible for managing the front desk operations of the hotel. This includes welcoming guests, handling check-ins and check-outs, responding to guest enquiries, and ensuring that all front office activities run smoothly. The role requires professionalism, attention to detail, and a strong focus on customer satisfaction.
The successful candidate will work closely with other hotel departments such as housekeeping, reservations, food and beverage, and management to ensure seamless service delivery. This position is full-time and may require working shifts, weekends, and public holidays, as is standard within the hospitality industry.
Key Responsibilities
The main responsibilities of the Front Office Service Ambassador include greeting guests in a friendly and professional manner, managing reservations, processing check-ins and check-outs, and handling payments accurately. The receptionist is also responsible for answering telephone calls, responding to emails, and assisting guests with general enquiries about the hotel and surrounding area.
Additional duties include maintaining accurate guest records, handling complaints or issues efficiently, coordinating with housekeeping regarding room availability, and ensuring that front desk areas are clean, organised, and presentable at all times. The role requires the ability to multitask while maintaining a calm and professional attitude.
Qualifications
Applicants are expected to have a minimum of Grade 12 or equivalent. A certificate, diploma, or qualification in Hospitality Management, Tourism, Hotel Operations, or Customer Service is highly advantageous. Candidates who have completed hospitality-related studies will be given preference, as this role requires an understanding of hotel procedures and service standards.
Computer literacy is important, particularly basic knowledge of reservation systems, email communication, and point-of-sale systems. Previous exposure to hotel management software is an added advantage.
Requirements
To be considered for this position, applicants must meet the following requirements:
- Strong communication skills, both verbal and written
- Excellent customer service and interpersonal skills
- Professional appearance and conduct
- Ability to work under pressure in a busy hotel environment
- Good organisational and time management skills
- Willingness to work shifts, weekends, and public holidays
- Ability to handle guest complaints professionally and efficiently
- Team-oriented attitude with a strong sense of responsibility
Previous experience in a hotel front office, reception, or customer service role is highly beneficial, although entry-level candidates with the right attitude and training may also be considered.
Skills and Competencies
The ideal candidate should be friendly, confident, and service-driven. Attention to detail, problem-solving ability, and adaptability are essential for success in this role. Being able to communicate effectively with guests from different backgrounds and cultures is a key competency.
A strong understanding of hospitality etiquette, professionalism, and confidentiality is also important. The Front Office Service Ambassador must consistently uphold the hotel’s service standards and brand reputation.
Benefits and Career Growth
This role offers valuable experience within a well-established hospitality group. Employees gain exposure to professional hotel operations, guest relations, and customer service excellence. Working at Vineyard, Oude Werf and Stellenbosch Hotels by Petousis can open doors to future career advancement within the hospitality and tourism industry.
Staff members benefit from working in a supportive environment that values teamwork, training, and professional development. Over time, successful employees may progress into supervisory or management roles within front office operations or other hotel departments.
Location
The position is based in Stellenbosch, Western Cape, a well-known tourist destination with a strong hospitality sector. This location provides exposure to both local and international guests, offering a dynamic and rewarding working environment.
Closing Date
The closing date for applications for the Front Office Service Ambassador (Receptionist) position is 16 January 2026. Applicants are encouraged to submit their applications before the closing date, as late applications are typically not considered.
Conclusion
The Front Office Service Ambassador (Receptionist) vacancy at Vineyard, Oude Werf and Stellenbosch Hotels by Petousis is an excellent opportunity for individuals seeking to build or grow a career in hospitality. With a strong focus on customer service, professionalism, and guest satisfaction, this role offers meaningful experience within a respected hotel group. Candidates who are dedicated, service-oriented, and eager to work in a professional hotel environment are encouraged to apply before the closing date of 16 January 2026.
Apply by email to any of the following HR / hotel addresses:
- hr@oudewerfhotel.co.za
- carey@vineyard.co.za
- learning@vineyard.co.za